To Homer, Socrates would say...
2019 was an interesting year. Getting to firm grips with responsibilities and remit of my new role posed a healthy challenge. Identifying the next source of value tranche (then nurturing it to fruition), some step change that could improve client experience, a flick of switch that would increase capacity and free up more time – Elysium that all GBS and enterprise backbone operations professionals chase (or so I hope?). For admission, visiting and boding rights to these sacrosanct fields are reserved; exclusive to those who can accomplish Herculean labours. I am still navigating the map (if there is one?) and decrypting my way to that hallowed land. Intelligent Automation might just as well be the Pegasus for us GBS and enterprise backbone operations professionals. Some tips that could keep the journey from hitting snags: Invariably, automation journeys start as part of operational or technology hobbies such as task automation, It is best to concurr...